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[{"Question":"How can I check the status of my application? I haven't heard back in a few days.","Answer":"The fastest way to checkthe status of your application is online: https://apply.internetessentials.comin English https://apply.internetessentials.com/es/in Spanish You can also call1-855-8-INTERNET(1-855-846-8376)but please expect longer wait timesapplication status","id":"bb527739-623d-4e0e-ad98-623fcfaecb12","QAs":"How can I check the status of my application? I haven't heard back in a few days. The fastest way to checkthe status of your application is online: https://apply.internetessentials.comin English https://apply.internetessentials.com/es/in Spanish You can also call1-855-8-INTERNET(1-855-846-8376)but please expect longer wait timesapplication status"},{"Question":"Am I eligible for Internet Essentials?","Answer":"You may qualify if you: Live in an area where Comcast Internet Service is available. Are eligible for public assistance programs like the National School Lunch Program, housingassistance, Medicaid, SNAP, SSI, andothers. Are not an existing Comcast customer and have not subscribed to Comcast Internet within the last 90 days.Signing up is easy and fast from your mobile device, go to:https://apply.internetessentials.com/","id":"149b7de7-b46f-418f-b5fa-4b06b552034c","QAs":"Am I eligible for Internet Essentials? You may qualify if you: Live in an area where Comcast Internet Service is available. Are eligible for public assistance programs like the National School Lunch Program, housingassistance, Medicaid, SNAP, SSI, andothers. Are not an existing Comcast customer and have not subscribed to Comcast Internet within the last 90 days.Signing up is easy and fast from your mobile device, go to:https://apply.internetessentials.com/"},{"Question":"How can I apply for Internet Essentials?","Answer":"There are two ways you can apply for Internet Essentials: Faster: click hereto submit your application online. It takes about ten minutes if you do not have to submit documents. Fast: you can call our call center at 1-855-8-INTERNET(1-855-846-8376)during business hours and one of our agents will walk you through the easy application process. The whole process takes about 10 minutes if you do not have to submit documents.Hours of operation are from 8 AM to Midnight (EST), seven days a week.applyapplication","id":"aa002834-2532-4d99-91f1-b7d9e9ea377d","QAs":"How can I apply for Internet Essentials? There are two ways you can apply for Internet Essentials: Faster: click hereto submit your application online. It takes about ten minutes if you do not have to submit documents. Fast: you can call our call center at 1-855-8-INTERNET(1-855-846-8376)during business hours and one of our agents will walk you through the easy application process. The whole process takes about 10 minutes if you do not have to submit documents.Hours of operation are from 8 AM to Midnight (EST), seven days a week.applyapplication"},{"Question":"What if I need to provide a document for my application?","Answer":"If a document has to be submitted for your application, please provide one (1) document from the list below: MEDICAID: card or most recent eligibility letter for an adult in your household. Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD. SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits. TANF: eligibility letter for Temporary Assistance for Needy Families. SSI: eligibility letter for Supplemental Security Income. NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service. LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program. WIC: eligibility letter for the Women, Infants, and Children program. FEDERAL PELL GRANT: (Colorado and Illinois only) documentation from your community colleges financial aid office. VA PENSION: veterans pension eligibility determination letter from the Veterans Administration. Tribal assistance eligibility letter, including TTANF, FDPIR, etc.If you need to upload documents for your existing application, click here.","id":"326c66a9-cb00-4753-aa59-26e83a20eeba","QAs":"What if I need to provide a document for my application? If a document has to be submitted for your application, please provide one (1) document from the list below: MEDICAID: card or most recent eligibility letter for an adult in your household. Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD. SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits. TANF: eligibility letter for Temporary Assistance for Needy Families. SSI: eligibility letter for Supplemental Security Income. NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service. LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program. WIC: eligibility letter for the Women, Infants, and Children program. FEDERAL PELL GRANT: (Colorado and Illinois only) documentation from your community colleges financial aid office. VA PENSION: veterans pension eligibility determination letter from the Veterans Administration. Tribal assistance eligibility letter, including TTANF, FDPIR, etc.If you need to upload documents for your existing application, click here."},{"Question":"Would you like to use chat messenger to help answer your question?","Answer":"If you can't find an answer and want to chat, click to launch:Xfinity Assistant ","id":"b5069a1c-2459-4a87-89c0-af4683a174f4","QAs":"Would you like to use chat messenger to help answer your question? If you can't find an answer and want to chat, click to launch:Xfinity Assistant "},{"Question":"What if the application can't find my address?","Answer":"Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling out Street for example).If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week.","id":"ee4bed9f-62d9-490c-91dc-8f04e2af0d9a","QAs":"What if the application can't find my address? Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling out Street for example).If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week."},{"Question":"How can I contact customer service?","Answer":"If you are not a customer and have questions about applying for Internet Essentials please call1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight(EST), seven days a week.If you are an existing Internet Essentials customer and have questions about your account please call 1-800-XFINITY (1-800-934-6489).","id":"4a70bc59-cfaf-4ad2-bcfb-8e0e756f5ca8","QAs":"How can I contact customer service? If you are not a customer and have questions about applying for Internet Essentials please call1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight(EST), seven days a week.If you are an existing Internet Essentials customer and have questions about your account please call 1-800-XFINITY (1-800-934-6489)."},{"Question":"Do you have options to navigate the site for the hearing impaired?","Answer":"Internet Essentials offers the option to use American Sign Language to submit an application. Click on the ASL Now button and follow the prompts for Internet Essentials:deafsignaccessibilityhearingimpaired","id":"ce560dc3-61fb-4e52-8dee-108aa43dd4c6","QAs":"Do you have options to navigate the site for the hearing impaired? Internet Essentials offers the option to use American Sign Language to submit an application. Click on the ASL Now button and follow the prompts for Internet Essentials:deafsignaccessibilityhearingimpaired"},{"Question":"I want to apply on the phone. How do I contact the call center?","Answer":"If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376).Call Center hours of operation are from 8 AM to Midnight(EST), seven days a week.","id":"bc3f8894-16b5-4508-94a1-84b6ad3363e2","QAs":"I want to apply on the phone. How do I contact the call center? If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376).Call Center hours of operation are from 8 AM to Midnight(EST), seven days a week."},{"Question":"What are accepted forms of identification for my application?","Answer":"Customers who do not have a social security number or who do not want to provide their social security number must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:Primary Identification: Provide one (1) item from this list for proof of identification: Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date Current US Passport or expired US Passport not more than five years from expiration date Current Foreign Country Passport Current photo US Military ID/Merchant Marine card Current photo US Military Dependent ID card Valid Resident Alien Card/Permanent Resident Card (INS Form I-551) Certificate of US Citizenship (N-560 or N-561) Certificate of US Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card Photo employment ID card issued by US Government agency Current Welfare / Social Services photo ID card Secondary Identification: Provide two (2) items from this list for proof of identification: Matricula Consular Card Non-photo Driver's license US Department of State Non-Immigrant Visa Social Security card Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change Current weapons or gun permit with photo Current school photo ID card Medicare/Medicaid card Copy of utility bill in applicant's name is preferred Voter Registration card Current employment badge / photo ID W-2 form Selective Service Registration (Draft card) Birth certificate Mortgage coupons or notarized lease in applicant's name Bank statement in applicant's name Credit card in applicant's name\" ","id":"d57f632a-f509-449f-aaaf-f74a8bbc2c63","QAs":"What are accepted forms of identification for my application? Customers who do not have a social security number or who do not want to provide their social security number must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:Primary Identification: Provide one (1) item from this list for proof of identification: Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date Current US Passport or expired US Passport not more than five years from expiration date Current Foreign Country Passport Current photo US Military ID/Merchant Marine card Current photo US Military Dependent ID card Valid Resident Alien Card/Permanent Resident Card (INS Form I-551) Certificate of US Citizenship (N-560 or N-561) Certificate of US Naturalization (N550, N-570, or N-578) Employment Authorization Document (INS Form I-688 or I-766) Bureau of Indian Affairs Tribal ID card Photo employment ID card issued by US Government agency Current Welfare / Social Services photo ID card Secondary Identification: Provide two (2) items from this list for proof of identification: Matricula Consular Card Non-photo Driver's license US Department of State Non-Immigrant Visa Social Security card Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change Current weapons or gun permit with photo Current school photo ID card Medicare/Medicaid card Copy of utility bill in applicant's name is preferred Voter Registration card Current employment badge / photo ID W-2 form Selective Service Registration (Draft card) Birth certificate Mortgage coupons or notarized lease in applicant's name Bank statement in applicant's name Credit card in applicant's name\" "},{"Question":"How can I make changes to my application?","Answer":"If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week.","id":"91a2c138-a431-415d-a2f9-9c702b51d929","QAs":"How can I make changes to my application? If you need to make changes to an existing application pleasecall 1-855-8-INTERNET (1-855-846-8376).Hours of operation are from 8 AM to Midnight (EST), seven days a week."},{"Question":"I started an application and need to submit my documents. How do I upload documents online?","Answer":"Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look under the title 'Let's Get Started!' Select \"upload documents\" Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.Call1-855-8-INTERNET(1-855-846-8376)if you need further assistance.Hours of operation are from 8 AM to Midnight(EST), seven days a week.","id":"c67b8829-a099-434c-9253-c29255221db7","QAs":"I started an application and need to submit my documents. How do I upload documents online? Here are the steps to upload documents online: Go to:https://Apply.InternetEssentials.com/ Look under the title 'Let's Get Started!' Select \"upload documents\" Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit. Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open. Follow steps above for additional documents to upload. When done, check \"I confirm that all of the information I've submitted is correct and click Submit.Call1-855-8-INTERNET(1-855-846-8376)if you need further assistance.Hours of operation are from 8 AM to Midnight(EST), seven days a week."},{"Question":"How can I send documents for my application?","Answer":"There are four different ways you can submit documents: Fastest: Click here to login to your existing application and upload documents online through your phone or computer Faster: scan or take a photo of your documents and email them to:IEApplication@comcast.com Fast: Send paper copies of your documents and signed application to: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735 Slow: Fax paper copies of your documents and signed application to 1-888-294-7113. Make sure you include your application number on all documents.Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.fax documents","id":"2bcac252-bf4a-4cf3-8ddd-571e20aa425b","QAs":"How can I send documents for my application? There are four different ways you can submit documents: Fastest: Click here to login to your existing application and upload documents online through your phone or computer Faster: scan or take a photo of your documents and email them to:IEApplication@comcast.com Fast: Send paper copies of your documents and signed application to: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735 Slow: Fax paper copies of your documents and signed application to 1-888-294-7113. Make sure you include your application number on all documents.Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.fax documents"},{"Question":"How long does it take to get approved for Internet Essentials?","Answer":"Applicants that go through an Expedited Review process (no documents required) should be approved within approximately 5 business days of their application date.Applicants that are not expedited (need to submit documentation) should be approved within 7-10 business days of the date that they submitted their signed application and supporting documentation.","id":"a494fae1-aaa8-423f-999e-e86cc6cc12d6","QAs":"How long does it take to get approved for Internet Essentials? Applicants that go through an Expedited Review process (no documents required) should be approved within approximately 5 business days of their application date.Applicants that are not expedited (need to submit documentation) should be approved within 7-10 business days of the date that they submitted their signed application and supporting documentation."},{"Question":"What if I am a customer and have questions about service and billing?","Answer":"If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona","id":"b34afae1-df57-486c-9ce8-774a1d92f8d8","QAs":"What if I am a customer and have questions about service and billing? If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona"},{"Question":"What if I tried to apply online but am having trouble submitting my application?","Answer":"If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says my address is invalid I already have an existing application I am unable to complete my application online The web page freezes up / I got stuck on a pageHours of operation are from 8 AM to Midnight(EST), seven days a week.","id":"dd53ec67-0e2a-45b7-8fe7-628feda07869","QAs":"What if I tried to apply online but am having trouble submitting my application? If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if: It says my address is invalid I already have an existing application I am unable to complete my application online The web page freezes up / I got stuck on a pageHours of operation are from 8 AM to Midnight(EST), seven days a week."},{"Question":"If I previously disconnected service with Internet Essentials, can I re-enter the program?","Answer":"Yes, if you meet the program guidelines: Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days","id":"99bcee5f-5034-4460-8c82-839b208308a8","QAs":"If I previously disconnected service with Internet Essentials, can I re-enter the program? Yes, if you meet the program guidelines: Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days"},{"Question":"If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials?","Answer":"Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to sign up for the program. Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days","id":"c51baea3-0733-4f9e-a461-20890767d218","QAs":"If I have Xfinity TV and/or Xfinity Voice, but I don’t have Xfinity Internet, am I eligible for Internet Essentials? Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to sign up for the program. Must verify eligibility for at least one of Internet Essentials programs Live in an area where Comcast Internet Service is available Have not subscribed to Comcast Internet within the last 90 days"},{"Question":"Do I need cable or phone service to qualify for Internet Essentials?","Answer":"No. You do not need a cable or phone service to be eligible and apply for Internet Essentials.","id":"61346760-9dab-4f10-a38f-c846566d2a15","QAs":"Do I need cable or phone service to qualify for Internet Essentials? No. You do not need a cable or phone service to be eligible and apply for Internet Essentials."},{"Question":"What if I am a customer and have questions about service and billing?","Answer":"If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona","id":"ea5dc840-fb84-40f7-a2e2-fbcee2f6c8f6","QAs":"What if I am a customer and have questions about service and billing? If you are an existing customer and have questions about service and billing click here.COVID-19CoronavirusCOVIDcorona"},{"Question":"What equipment is included with my service?","Answer":"When you become an Internet Essentials customer your equipment package includes: An xFi Wireless Gateway: this one piece of equipment combines a modem for service and wireless router to connect your devices to WiFi in your home A power cord to power up your xFi Wireless Gateway A coax cable to connect your xFi Gateway to the wall (for service) A \"Getting Started\" Guide An ethernet cable: used if you need to connect your devices (like a desktop computer) to your Gateway (if you don't want to or can't connect through WiFi) an Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services","id":"b4388bd3-6c25-49a5-bc92-e55c2650d347","QAs":"What equipment is included with my service? When you become an Internet Essentials customer your equipment package includes: An xFi Wireless Gateway: this one piece of equipment combines a modem for service and wireless router to connect your devices to WiFi in your home A power cord to power up your xFi Wireless Gateway A coax cable to connect your xFi Gateway to the wall (for service) A \"Getting Started\" Guide An ethernet cable: used if you need to connect your devices (like a desktop computer) to your Gateway (if you don't want to or can't connect through WiFi) an Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services"},{"Question":"I'm moving, how can I transfer my service?","Answer":"Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Move Internet Essentials service to a different address Restore / reconnect Internet Essentials serviceHours of operation are from 8 AM to Midnight(EST), seven days a week.movingmove","id":"95a76060-441b-4777-a18b-dea96d942d47","QAs":"I'm moving, how can I transfer my service? Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account: Move Internet Essentials service to a different address Restore / reconnect Internet Essentials serviceHours of operation are from 8 AM to Midnight(EST), seven days a week.movingmove"},{"Question":"How do I pay my bill?","Answer":"Select from the following options to pay your bill: Pay your bill online by clicking here. Pay your bill through Xfinity's My Account app. You can download the apphere. Pay your bill using automated phone service by calling1-800-Xfinity (1-800-934-6489) and select Billing when prompted. Pay your bill at an Xfinity store kiosk. Find your closest Xfinity store here.pay a billpay billmy bill","id":"c18351dd-4db8-465d-98b8-dacd3b000433","QAs":"How do I pay my bill? Select from the following options to pay your bill: Pay your bill online by clicking here. Pay your bill through Xfinity's My Account app. You can download the apphere. Pay your bill using automated phone service by calling1-800-Xfinity (1-800-934-6489) and select Billing when prompted. Pay your bill at an Xfinity store kiosk. Find your closest Xfinity store here.pay a billpay billmy bill"},{"Question":"Would you like to use chat messenger to help answer your question?","Answer":"If you can't find an answer and want to chat, click to launch:Xfinity Assistant ","id":"f9be79fa-173a-40bb-b7c1-40e056cc18ef","QAs":"Would you like to use chat messenger to help answer your question? If you can't find an answer and want to chat, click to launch:Xfinity Assistant "},{"Question":"How do I change my password?","Answer":"If you need to change passwords to your account click on the links below: Reset your Xfinity account password Reset your Xfinity WiFi passwordchange password","id":"774dbd3c-cc8a-4670-8237-07114e228910","QAs":"How do I change my password? If you need to change passwords to your account click on the links below: Reset your Xfinity account password Reset your Xfinity WiFi passwordchange password"},{"Question":"How can I make changes to my account?","Answer":"Call 1-800-XFINITY(1-800-934-6489)if you need to make the following changes to your account: Change name, address, email and / or phone number Cancel your current Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security service","id":"994e1215-8023-419c-92e8-8c8d4ffe013b","QAs":"How can I make changes to my account? Call 1-800-XFINITY(1-800-934-6489)if you need to make the following changes to your account: Change name, address, email and / or phone number Cancel your current Internet Essentials service Add phone, video and / or home security service Remove phone, video and / or home security service"},{"Question":"Where can I find an Xfinity store?","Answer":"Click here for Xfinity store locations and hours.","id":"8e825b36-c437-437a-8b3e-42fea1493890","QAs":"Where can I find an Xfinity store? Click here for Xfinity store locations and hours."},{"Question":"What are the specifications of the computer?","Answer":"Website","id":"2f0619c9-2201-4cf0-909b-3fc399ec98bf","QAs":"What are the specifications of the computer? Website"},{"Question":"How do I order a low-cost computer for $149.99 plus tax?","Answer":"To order a low-cost laptop or desktop computer, call our vendor partner, CDI, at (1-888-710-4156), or you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.<div class=\"right-container\" style=\" width: auto; margin-left: auto; margin-right: auto;\">Place Your Order","id":"ffbdd050-0f8c-4a5a-bb8b-cf66ca9f59fe","QAs":"How do I order a low-cost computer for $149.99 plus tax? To order a low-cost laptop or desktop computer, call our vendor partner, CDI, at (1-888-710-4156), or you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.<div class=\"right-container\" style=\" width: auto; margin-left: auto; margin-right: auto;\">Place Your Order"},{"Question":"How does the Xfinity Terabyte Internet Data Usage Plan work?","Answer":"The Terabyte Internet Data Usage Plan is a new data usage plan for Xfinity Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data pay more. And those who use less Internet data pay less.It is important to know that only a very small percentage of customers use more than 1 TB of data in a month and would be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.For customers who use a terabyte or more in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option.","id":"67fb0ef4-52b1-408a-a247-89f56330db9d","QAs":"How does the Xfinity Terabyte Internet Data Usage Plan work? The Terabyte Internet Data Usage Plan is a new data usage plan for Xfinity Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data pay more. And those who use less Internet data pay less.It is important to know that only a very small percentage of customers use more than 1 TB of data in a month and would be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.For customers who use a terabyte or more in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option."},{"Question":"Do I have the Terabyte Internet Data Usage Plan?","Answer":"Xfinity Internet customers in the following locations have the Terabyte Internet Data Usage Plan: Alabama Arizona Arkansas California Colorado Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Michigan Minnesota Mississippi Missouri New Mexico Western Ohio Oregon Tennessee Texas South Carolina Utah Southwest Virginia Washington Wisconsin","id":"615dc5cd-db3e-4767-907f-a15bcd5499bf","QAs":"Do I have the Terabyte Internet Data Usage Plan? Xfinity Internet customers in the following locations have the Terabyte Internet Data Usage Plan: Alabama Arizona Arkansas California Colorado Florida Georgia Idaho Illinois Indiana Kansas Kentucky Louisiana Michigan Minnesota Mississippi Missouri New Mexico Western Ohio Oregon Tennessee Texas South Carolina Utah Southwest Virginia Washington Wisconsin"},{"Question":"What can I do with a terabyte of data in a month?","Answer":"There are countless Internet activities that can be done with a terabyte of data in a month, including: Stream between 600 and 700 hours of HD video Play online games for more than 12,000 hours Stream more than 15,000 hours of music Upload or download more than 60,000 hi-res photos","id":"b1e5723c-7d79-45d2-9775-6d9e40af3206","QAs":"What can I do with a terabyte of data in a month? There are countless Internet activities that can be done with a terabyte of data in a month, including: Stream between 600 and 700 hours of HD video Play online games for more than 12,000 hours Stream more than 15,000 hours of music Upload or download more than 60,000 hi-res photos"},{"Question":"What are the hours of operation for customer service?","Answer":"If you are not an Internet Essentials customer please call1-855-8-INTERNET(1-855-846-8376).Hours of operation are from 8 AM to Midnight(EST), seven days a week.If you are an existing Internet Essentials customer please call 1-800-XFINITY(1-800-934-6489).call center","id":"1b21157c-7d84-4720-b3fd-d9f24fc5bdbb","QAs":"What are the hours of operation for customer service? If you are not an Internet Essentials customer please call1-855-8-INTERNET(1-855-846-8376).Hours of operation are from 8 AM to Midnight(EST), seven days a week.If you are an existing Internet Essentials customer please call 1-800-XFINITY(1-800-934-6489).call center"},{"Question":"How do I set up my equipment?","Answer":"The fastest way to set up your equipment is to watch the video below. It covers Wireless Gateway placement, Network Name, WiFi Password and Online Security setup.If you are still unable to connect your equipment please call1-800-XFINITY (1-800-934-6489)to speak to a customer service agent.","id":"8bed1c07-4476-4f0c-9581-cdf9bae862f4","QAs":"How do I set up my equipment? The fastest way to set up your equipment is to watch the video below. It covers Wireless Gateway placement, Network Name, WiFi Password and Online Security setup.If you are still unable to connect your equipment please call1-800-XFINITY (1-800-934-6489)to speak to a customer service agent."},{"Question":"What happens if I scheduled a professional installation?","Answer":"If you had scheduled an appointment for an Xfinity tech to install Internet Essentials services, please know there have been some changes to our process due to COVID-19.We are following the advice of our government and public health officials. To limit close contact with others as much as possible, for everyones safety, we will be dropping off your equipment at your door. This will include everything you need, including the equipment that was ordered and any cords and cables.The video below will walk you through the installation process.coronaviruscoronaviruscorona virus","id":"be5efc85-54ca-45c4-85cf-6490735a90c6","QAs":"What happens if I scheduled a professional installation? If you had scheduled an appointment for an Xfinity tech to install Internet Essentials services, please know there have been some changes to our process due to COVID-19.We are following the advice of our government and public health officials. To limit close contact with others as much as possible, for everyones safety, we will be dropping off your equipment at your door. This will include everything you need, including the equipment that was ordered and any cords and cables.The video below will walk you through the installation process.coronaviruscoronaviruscorona virus"},{"Question":"How do I self install Xfinity Internet and Voice?","Answer":"This video shows you how to self install Xfinity Internet and Voice:","id":"d71e10ea-a0ad-4707-a5a4-c188c56d38f9","QAs":"How do I self install Xfinity Internet and Voice? This video shows you how to self install Xfinity Internet and Voice:"},{"Question":"How do I connect devices to my home WiFi network with the Xfinity Wireless Gateway?","Answer":"This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:","id":"6933e188-99fa-4ed7-9aaf-22f21ae4f648","QAs":"How do I connect devices to my home WiFi network with the Xfinity Wireless Gateway? This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:"},{"Question":"Can you tell me more about the Xfinity Wifi App?","Answer":"This video talks about the XFinity WiFi App features:","id":"a050576d-3988-4709-8d5d-c24130da4d15","QAs":"Can you tell me more about the Xfinity Wifi App? This video talks about the XFinity WiFi App features:"},{"Question":"How many computers am I able to purchase?","Answer":"Eligible families may purchase up to three low-cost computers.","id":"0f1ae88d-5918-47bb-b9a9-fbee4d589fda","QAs":"How many computers am I able to purchase? Eligible families may purchase up to three low-cost computers."},{"Question":"What kind of warranty do I get with my computer purchase?","Answer":"All computers come with a 90-day hardware warranty and Free tech support for 90 days. If you have any warranty issues, call the number you receive in the welcome package with your computer and they can assist you.Standard Warranty does not cover wear and tear, software related issues, defects caused due to negligence, accidents, unreasonable use, modification, tampering, natural disaster or any other causes not specifically related to defective materials or workmanship. Batteries are covered for 90 days and guaranteed to work in a Windows environment (a minimum charge of 30 minutes in a Microsoft Windows environment).Please send an email tocomcast@cdicomputers.comor call1-888-234-4272for warranty issues and questions. Once the agent confirms the unit is still covered under the 90-day warranty, they will decide if the unit needs to be replaced or repaired.","id":"41255735-6362-4248-a96a-4fc1c673d01a","QAs":"What kind of warranty do I get with my computer purchase? All computers come with a 90-day hardware warranty and Free tech support for 90 days. If you have any warranty issues, call the number you receive in the welcome package with your computer and they can assist you.Standard Warranty does not cover wear and tear, software related issues, defects caused due to negligence, accidents, unreasonable use, modification, tampering, natural disaster or any other causes not specifically related to defective materials or workmanship. Batteries are covered for 90 days and guaranteed to work in a Windows environment (a minimum charge of 30 minutes in a Microsoft Windows environment).Please send an email tocomcast@cdicomputers.comor call1-888-234-4272for warranty issues and questions. Once the agent confirms the unit is still covered under the 90-day warranty, they will decide if the unit needs to be replaced or repaired."},{"Question":"Can I pay for the computer on my Comcast bill?","Answer":"No, the cost of the computer cannot be added to your Comcast bill.","id":"89e08d8a-3f05-4f55-bf72-6eb10c9cc0f8","QAs":"Can I pay for the computer on my Comcast bill? No, the cost of the computer cannot be added to your Comcast bill."},{"Question":"What are Xfinity WiFi hotspots?","Answer":"Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. Internet Essentials customers have Limited access to Xfinity WiFi hotspots (40 1-hour sessions) every 30 days.","id":"f25ec304-b7a3-4dba-994f-9e8f772bc661","QAs":"What are Xfinity WiFi hotspots? Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. Internet Essentials customers have Limited access to Xfinity WiFi hotspots (40 1-hour sessions) every 30 days."},{"Question":"What is the availability of Xfinity WiFi hotspots?","Answer":"To find an Xfinity WiFi hotspot, check the hotspot location map online at:http://wifi.Xfinity.com/","id":"a43e6e15-41e9-4b8d-839f-b10f78fbe029","QAs":"What is the availability of Xfinity WiFi hotspots? To find an Xfinity WiFi hotspot, check the hotspot location map online at:http://wifi.Xfinity.com/"},{"Question":"How do I connect to Xfinity WiFi hotspots?","Answer":"1. When in range of a hotspot, look for \"Xfinitywifi\" in the list of available networks on your device.2. Select \"Xfinitywifi\" to connect to the network on your device.3. Enter your existing Xfinity username (or an email address on your account) and password on the login screen.4. After you log in, select the \"Internet Essentials Pass\".5. Select Continue and start browsing! Your complimentary hour will start and you will be shown date and time of expiration.","id":"2ef205cc-b4b3-4983-b815-31d730870098","QAs":"How do I connect to Xfinity WiFi hotspots? 1. When in range of a hotspot, look for \"Xfinitywifi\" in the list of available networks on your device.2. Select \"Xfinitywifi\" to connect to the network on your device.3. Enter your existing Xfinity username (or an email address on your account) and password on the login screen.4. After you log in, select the \"Internet Essentials Pass\".5. Select Continue and start browsing! Your complimentary hour will start and you will be shown date and time of expiration."},{"Question":"How do I set up my Xfinity username and password?","Answer":"To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to:https://www.Xfinity.com/getstarted and follow the on-screen instructions.","id":"4e8fcdb2-8b41-495f-a6b8-4cc868c8596e","QAs":"How do I set up my Xfinity username and password? To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to:https://www.Xfinity.com/getstarted and follow the on-screen instructions."},{"Question":"What if I forgot my Xfinity username or password?","Answer":"To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password.","id":"6bf57751-2ac9-462d-b911-aec72c9ecef9","QAs":"What if I forgot my Xfinity username or password? To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password."},{"Question":"Who should I contact with Xfinity WiFi-related questions or troubleshooting?","Answer":"24/7 telephone support is available from our customer service team. Call (1-866-489-0919).","id":"3fc8bd0b-8c8e-4e0b-853f-84bd4df0f365","QAs":"Who should I contact with Xfinity WiFi-related questions or troubleshooting? 24/7 telephone support is available from our customer service team. Call (1-866-489-0919)."},{"Question":"How do I find more information about Xfinity WiFi?","Answer":"For more information, and to view the Xfinity WiFi FAQs, visit:http://wifi.Xfinity.com/faq.php.","id":"e2449d00-94ac-4f8b-9041-945bdfa5492b","QAs":"How do I find more information about Xfinity WiFi? For more information, and to view the Xfinity WiFi FAQs, visit:http://wifi.Xfinity.com/faq.php."},{"Question":"Do you have a chat option for those that are hearing impaired?","Answer":"If you want to chat with someone from ASL (American Sign Language) to submit an application click below:ASL Support is available Monday through Friday between the hours of 1:00 PM to 9:00 PM EST.ASL","id":"630b7365-c51a-4957-9c81-e58cc8330ec8","QAs":"Do you have a chat option for those that are hearing impaired? If you want to chat with someone from ASL (American Sign Language) to submit an application click below:ASL Support is available Monday through Friday between the hours of 1:00 PM to 9:00 PM EST.ASL"},{"Question":"Is your site compatible with screen readers?","Answer":"Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments.","id":"9b5df478-a806-4e30-9bba-0c412c3ccd21","QAs":"Is your site compatible with screen readers? Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments."},{"Question":"Do you have print materials available in Braille?","Answer":"We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials (can be ordered and shipped based on material type).If you are logging onto the Partner Portal for the first time you will need to register to access the site.Braille and large print materials on the Partner Portal","id":"f80dfbc4-1869-4b9e-adc9-143a7173c658","QAs":"Do you have print materials available in Braille? We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials (can be ordered and shipped based on material type).If you are logging onto the Partner Portal for the first time you will need to register to access the site.Braille and large print materials on the Partner Portal"},{"Question":"What are some common screen reader hotkeys for website navigation?","Answer":"Comcast supports the use of the JAWS, NVDA and VoiceOver screen readers for assistance navigating web pages.Click here for a list ofCommon Screen Reader Hotkeys for Website Navigation","id":"245bdfed-4671-4dea-9f06-f57c2e186b6a","QAs":"What are some common screen reader hotkeys for website navigation? Comcast supports the use of the JAWS, NVDA and VoiceOver screen readers for assistance navigating web pages.Click here for a list ofCommon Screen Reader Hotkeys for Website Navigation"},{"Question":"What resources does Xfinity have for users with disabilities?","Answer":"To learn more about Accessibility options for Xfinity, click on the link below:Xfinity Accessibility Page","id":"da05520b-11f7-4fcc-8d28-ef47147b618b","QAs":"What resources does Xfinity have for users with disabilities? To learn more about Accessibility options for Xfinity, click on the link below:Xfinity Accessibility Page"},{"Question":"Would you like to speak with someone about your question?","Answer":"","id":"c2721516-44e5-4bf4-ab03-a218ac3a0bcf","QAs":"Would you like to speak with someone about your question? "}]
Frequently asked questions
Choose a category
Most Asked
Application
Account
Accessibility
Most Asked
The fastest way to check the status of your application is online:
- https://apply.internetessentials.com in English
- https://apply.internetessentials.com/es/ in Spanish
- You can also call 1-855-8-INTERNET (1-855-846-8376) but please expect longer wait times
application status
You may qualify if you:
- Live in an area where Comcast Internet Service is available.
- Are eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
- Are not an existing Comcast customer and have not subscribed to Comcast Internet within the last 90 days.
Signing up is easy and fast from your mobile device, go to: https://apply.internetessentials.com/
There are two ways you can apply for Internet Essentials:
- Faster: click here to submit your application online. It takes about ten minutes if you do not have to submit documents.
- Fast: you can call our call center at 1-855-8-INTERNET (1-855-846-8376) during business hours and one of our agents will walk you through the easy application process. The whole process takes about 10 minutes if you do not have to submit documents.
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
apply
application
Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling out Street for example).
If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are eligible for Internet Essentials, apply by April 30, 2020, and are approved, you will automatically receive the two-month free promotion. After the promotion, regular rates apply. Internet Essentials current rate is $9.95 per month plus tax unless you disconnect your service.
If you can't find an answer and want to chat, click to launch: Xfinity Assistant
If you are an existing customer and have questions about service and billing click here.
COVID-19
Coronavirus
COVID
corona
No action is required for existing customers. We've automatically increased Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. In this way, we will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.
If you are not a customer and have questions about applying for Internet Essentials please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are an existing Internet Essentials customer and have questions about your account please call 1-800-XFINITY (1-800-934-6489).
Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account:
- Move Internet Essentials service to a different address
- Restore / reconnect Internet Essentials service
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
moving
move
If a document has to be submitted for your application, please provide one (1) document from the list below:
- MEDICAID: card or most recent eligibility letter for an adult in your household.
- Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD.
- SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits.
- TANF: eligibility letter for Temporary Assistance for Needy Families.
- SSI: eligibility letter for Supplemental Security Income.
- NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service.
- LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program.
- WIC: eligibility letter for the Women, Infants, and Children program.
- FEDERAL PELL GRANT: (Colorado and Illinois only) documentation from your community college’s financial aid office.
- VA PENSION: veterans pension eligibility determination letter from the Veterans Administration.
- Tribal assistance eligibility letter, including TTANF, FDPIR, etc.
If you need to upload documents for your existing application, click here.
Call 1-800-XFINITY (1-800-934-6489) if you need to make the following changes to your account:
- Change name, address, email and / or phone number
- Cancel your current Internet Essentials service
- Add phone, video and / or home security service
- Remove phone, video and / or home security service
If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if:
- It says my address is invalid
- I already have an existing application
- I am unable to complete my application online
- The web page freezes up / I got stuck on a page
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you need to make changes to an existing application please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Select from the following options to pay your bill:
- Pay your bill online by clicking here.
- Pay your bill through Xfinity's My Account app. You can download the app here.
- Pay your bill using automated phone service by calling 1-800-Xfinity (1-800-934-6489) and select Billing when prompted.
- Pay your bill at an Xfinity store kiosk. Find your closest Xfinity store here.
pay a bill
pay bill
my bill
Application
Application Process
The fastest way to check the status of your application is online:
- https://apply.internetessentials.com in English
- https://apply.internetessentials.com/es/ in Spanish
- You can also call 1-855-8-INTERNET (1-855-846-8376) but please expect longer wait times
application status
You may qualify if you:
- Live in an area where Comcast Internet Service is available.
- Are eligible for public assistance programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, and others.
- Are not an existing Comcast customer and have not subscribed to Comcast Internet within the last 90 days.
Signing up is easy and fast from your mobile device, go to: https://apply.internetessentials.com/
There are two ways you can apply for Internet Essentials:
- Faster: click here to submit your application online. It takes about ten minutes if you do not have to submit documents.
- Fast: you can call our call center at 1-855-8-INTERNET (1-855-846-8376) during business hours and one of our agents will walk you through the easy application process. The whole process takes about 10 minutes if you do not have to submit documents.
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
apply
application
If a document has to be submitted for your application, please provide one (1) document from the list below:
- MEDICAID: card or most recent eligibility letter for an adult in your household.
- Public housing assistance documentation such as your lease, housing assistance payment (HAP) contract, or eligibility documentation from HUD.
- SNAP: letter indicating you are approved for Supplemental Nutrition Assistance Program benefits.
- TANF: eligibility letter for Temporary Assistance for Needy Families.
- SSI: eligibility letter for Supplemental Security Income.
- NSLP/Head Start: copy of a letter indicating current participation in the National School Lunch Program or Head Start, with your child's name, the school name, and the address of where you are requesting service.
- LIHEAP: letter confirming your eligibility for Low Income Home Energy Assistance Program.
- WIC: eligibility letter for the Women, Infants, and Children program.
- FEDERAL PELL GRANT: (Colorado and Illinois only) documentation from your community college’s financial aid office.
- VA PENSION: veterans pension eligibility determination letter from the Veterans Administration.
- Tribal assistance eligibility letter, including TTANF, FDPIR, etc.
If you need to upload documents for your existing application, click here.
If you can't find an answer and want to chat, click to launch: Xfinity Assistant
Start typing your address and select the matching address from the list that appears. If you can't find your address try typing it in a different way (try abbreviated version of St instead of spelling out Street for example).
If you haven't been able to find your address in the drop down list, please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are not a customer and have questions about applying for Internet Essentials please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are an existing Internet Essentials customer and have questions about your account please call 1-800-XFINITY (1-800-934-6489).
Internet Essentials offers the option to use American Sign Language to submit an application. Click on the ASL Now button and follow the prompts for Internet Essentials:
deaf
sign
accessibility
hearing
impaired
If you want to apply for Internet Essentials over the phone please call 1-855-8-INTERNET (1-855-846-8376).
Call Center hours of operation are from 8 AM to Midnight (EST), seven days a week.
Customers who do not have a social security number or who do not want to provide their social security number must provide one (1) form of Primary Identification OR two (2) forms of Secondary Identification:
Primary Identification:
Provide one (1) item from this list for proof of identification:
- Current US or Canadian Driver's License or state photo ID card or expired photo Driver's License not more than five years from expiration date
- Current US Passport or expired US Passport not more than five years from expiration date
- Current Foreign Country Passport
- Current photo US Military ID/Merchant Marine card
- Current photo US Military Dependent ID card
- Valid Resident Alien Card/Permanent Resident Card (INS Form I-551)
- Certificate of US Citizenship (N-560 or N-561)
- Certificate of US Naturalization (N550, N-570, or N-578)
- Employment Authorization Document (INS Form I-688 or I-766)
- Bureau of Indian Affairs Tribal ID card
- Photo employment ID card issued by US Government agency
- Current Welfare / Social Services photo ID card
Secondary Identification:
Provide two (2) items from this list for proof of identification:
- Matricula Consular Card
- Non-photo Driver's license
- US Department of State Non-Immigrant Visa
- Social Security card
- Court document in applicant's name – must contain full name, DOB, court seal Examples: Marriage certificate, Divorce decree, Legal name change
- Current weapons or gun permit with photo
- Current school photo ID card
- Medicare/Medicaid card
- Copy of utility bill in applicant's name is preferred
- Voter Registration card Current employment badge / photo ID
- W-2 form
- Selective Service Registration (Draft card)
- Birth certificate
- Mortgage coupons or notarized lease in applicant's name
- Bank statement in applicant's name
- Credit card in applicant's name"
If you need to make changes to an existing application please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Here are the steps to upload documents online:
- Go to: https://Apply.InternetEssentials.com/
- Look under the title 'Let's Get Started!'
- Select "upload documents"
- Type in your Phone # and Last Name or Application ID and Last Name to retrieve your application. Click Submit.
- Select the Program that you are submitting documentation for and click the type of proof you need to upload. Click Add File, locate your document and click Open.
- Follow steps above for additional documents to upload.
- When done, check "I confirm that all of the information I've submitted is correct” and click Submit.
Call 1-855-8-INTERNET (1-855-846-8376) if you need further assistance.
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
There are four different ways you can submit documents:
- Fastest: Click here to login to your existing application and upload documents online through your phone or computer
- Faster: scan or take a photo of your documents and email them to: IEApplication@comcast.com
- Fast: Send paper copies of your documents and signed application to: Comcast Internet Essentials, PO Box 397, Bridgeport, NJ 08014-9735
- Slow: Fax paper copies of your documents and signed application to 1-888-294-7113. Make sure you include your application number on all documents.
Please make sure you include your application number with mailed or fax documents. Your submitted documents will not be returned to you.
fax documents
Applicants that go through an Expedited Review process (no documents required) should be approved within approximately 5 business days of their application date.
Applicants that are not expedited (need to submit documentation) should be approved within 7-10 business days of the date that they submitted their signed application and supporting documentation.
If you are an existing customer and have questions about service and billing click here.
COVID-19
Coronavirus
COVID
corona
If you encounter the following issues when submitting an online application, please call 1-855-8-INTERNET (1-855-846-8376) for assistance from one of our agents if:
- It says my address is invalid
- I already have an existing application
- I am unable to complete my application online
- The web page freezes up / I got stuck on a page
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
Yes, if you meet the program guidelines:
- Must verify eligibility for at least one of Internet Essentials programs
- Live in an area where Comcast Internet Service is available
- Have not subscribed to Comcast Internet within the last 90 days
Yes. If you meet the rest of the eligibility criteria for Internet Essentials, then you are eligible to sign up for the program.
- Must verify eligibility for at least one of Internet Essentials programs
- Live in an area where Comcast Internet Service is available
- Have not subscribed to Comcast Internet within the last 90 days
No. You do not need a cable or phone service to be eligible and apply for Internet Essentials.
Account
Account Help
If you are an existing customer and have questions about service and billing click here.
COVID-19
Coronavirus
COVID
corona
When you become an Internet Essentials customer your equipment package includes:
- An xFi Wireless Gateway: this one piece of equipment combines a modem for service and wireless router to connect your devices to WiFi in your home
- A power cord to power up your xFi Wireless Gateway
- A coax cable to connect your xFi Gateway to the wall (for service)
- A "Getting Started" Guide
- An ethernet cable: used if you need to connect your devices (like a desktop computer) to your Gateway (if you don't want to or can't connect through WiFi)
- an Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services
Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account:
- Move Internet Essentials service to a different address
- Restore / reconnect Internet Essentials service
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
moving
move
Select from the following options to pay your bill:
- Pay your bill online by clicking here.
- Pay your bill through Xfinity's My Account app. You can download the app here.
- Pay your bill using automated phone service by calling 1-800-Xfinity (1-800-934-6489) and select Billing when prompted.
- Pay your bill at an Xfinity store kiosk. Find your closest Xfinity store here.
pay a bill
pay bill
my bill
If you can't find an answer and want to chat, click to launch: Xfinity Assistant
If you need to change passwords to your account click on the links below:
change password
Call 1-800-XFINITY (1-800-934-6489) if you need to make the following changes to your account:
- Change name, address, email and / or phone number
- Cancel your current Internet Essentials service
- Add phone, video and / or home security service
- Remove phone, video and / or home security service
Click here for Xfinity store locations and hours.
To order a low-cost laptop or desktop computer, call our vendor partner, CDI, at (1-888-710-4156), or you can order online here. You do not need a discount code when buying a computer for $149.99 plus tax.
The Terabyte Internet Data Usage Plan is a new data usage plan for Xfinity Internet service that provides you with a terabyte (1 TB or 1024 GB) of Internet data usage each month as part of your monthly service. If you choose to use more than 1 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $200 each month, no matter how much you use. And, we're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte. This data plan is based on a principle of fairness. Those who use more Internet data pay more. And those who use less Internet data pay less.
It is important to know that only a very small percentage of customers use more than 1 TB of data in a month and would be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account at: https://www.xfinity.com/mobile/my-account.
For customers who use a terabyte or more in a month, we also offer an Unlimited Data Option. The Unlimited Data Option costs an additional fee of $50 per calendar month. The fee is independent of actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option.
Xfinity Internet customers in the following locations have the Terabyte Internet Data Usage Plan:
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Mississippi
- Missouri
- New Mexico
- Western Ohio
- Oregon
- Tennessee
- Texas
- South Carolina
- Utah
- Southwest Virginia
- Washington
- Wisconsin
There are countless Internet activities that can be done with a terabyte of data in a month, including:
- Stream between 600 and 700 hours of HD video
- Play online games for more than 12,000 hours
- Stream more than 15,000 hours of music
- Upload or download more than 60,000 hi-res photos
If you are not an Internet Essentials customer please call 1-855-8-INTERNET (1-855-846-8376).
Hours of operation are from 8 AM to Midnight (EST), seven days a week.
If you are an existing Internet Essentials customer please call 1-800-XFINITY (1-800-934-6489).
call center
Technical Support
The fastest way to set up your equipment is to watch the video below. It covers Wireless Gateway placement, Network Name, WiFi Password and Online Security setup.
If you are still unable to connect your equipment please call 1-800-XFINITY (1-800-934-6489) to speak to a customer service agent.
If you had scheduled an appointment for an Xfinity tech to install Internet Essentials services, please know there have been some changes to our process due to COVID-19.
We are following the advice of our government and public health officials. To limit close contact with others as much as possible, for everyone’s safety, we will be dropping off your equipment at your door. This will include everything you need, including the equipment that was ordered and any cords and cables.
The video below will walk you through the installation process.
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This video shows you how to self install Xfinity Internet and Voice:
This video shows you how to connect devices to your home WiFi network with the Xfinity Wireless Gateway:
This video talks about the XFinity WiFi App features:
Eligible families may purchase up to three low-cost computers.
All computers come with a 90-day hardware warranty and Free tech support for 90 days. If you have any warranty issues, call the number you receive in the welcome package with your computer and they can assist you.
Standard Warranty does not cover wear and tear, software related issues, defects caused due to negligence, accidents, unreasonable use, modification, tampering, natural disaster or any other causes not specifically related to defective materials or workmanship. Batteries are covered for 90 days and guaranteed to work in a Windows environment (a minimum charge of 30 minutes in a Microsoft Windows environment).
Please send an email to comcast@cdicomputers.com or call 1-888-234-4272 for warranty issues and questions. Once the agent confirms the unit is still covered under the 90-day warranty, they will decide if the unit needs to be replaced or repaired.
No, the cost of the computer cannot be added to your Comcast bill.
XFinity Wifi Hotspots
Xfinity WiFi is a network of hotspots that allow you to connect to the Internet on the go, all while saving on your wireless data plan. Internet Essentials customers have Limited access to Xfinity WiFi hotspots (40 1-hour sessions) every 30 days.
1. When in range of a hotspot, look for "Xfinitywifi" in the list of available networks on your device.
2. Select "Xfinitywifi" to connect to the network on your device.
3. Enter your existing Xfinity username (or an email address on your account) and password on the login screen.
4. After you log in, select the "Internet Essentials Pass".
5. Select Continue and start browsing! Your complimentary hour will start and you will be shown date and time of expiration.
To create an Xfinity username, go to: https://login.comcast.net/myaccount/create-uid or click 'Create a Username' from any sign-in page. You can also go to: https://www.Xfinity.com/getstarted and follow the on-screen instructions.
To retrieve your Xfinity username or reset your password, visit: https://www.Xfinity.com/password.
24/7 telephone support is available from our customer service team. Call (1-866-489-0919).
For more information, and to view the Xfinity WiFi FAQ’s, visit: http://wifi.Xfinity.com/faq.php.
Accessibility
Common Questions
If you want to chat with someone from ASL (American Sign Language) to submit an application click below:
ASL Support is available Monday through Friday between the hours of 1:00 PM to 9:00 PM EST.
ASL
Yes, the Internet Essentials site is set up to be compatible with screen readers for those viewers with visual impairments.
We offer Braille and large print brochures and flyers on our Partner Portal. Please click the link below to access these materials (can be ordered and shipped based on material type).
If you are logging onto the Partner Portal for the first time you will need to register to access the site.
Braille and large print materials on the Partner Portal
Comcast supports the use of the JAWS, NVDA and VoiceOver screen readers for assistance navigating web pages.
Click here for a list of Common Screen Reader Hotkeys for Website Navigation
To learn more about Accessibility options for Xfinity, click on the link below:
