Affordable Internet at Home for Eligible Households

Account Help

Frequently Asked Questions

    • Click here to reset your username.
    • Click here to reset your password.
  • Select from the following options to pay your bill.

    • Pay bill using a computer.
    • Pay bill using a phone.
    • Call 800-934-6489 (800-XFINITY) and select Billing when prompted.
  • Call 1-855-8-INTERNET (1-855-846-8376) to remove incorrect charges from your bill.

  • Call 1-855-8-INTERNET (1-855-846-8376) if you need to make the following changes to your account.

    • Change name, address, email and / or phone number
    • Transfer Internet Essentials service to a different address
    • Cancel your current Internet Essentials service
    • Restore / reconnect Internet Essentials service
    • Add phone, video and / or home security service
    • Remove phone, video and / or home security service
  • If we haven't been able to answer your question in our FAQs, please email us at or call 1-855-846-8376. 

Free Online Tutorials

Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more.