Staying Connected During Coronavirus

As our country continues to manage the COVID-19 emergency, Comcast is taking immediate steps to make it easier to connect low-income families to home Internet.

 

  • New Internet Essentials customers will receive two free months of Internet service if you apply and are approved by June 30, 2022. After promotion, regular rates apply.
  • For all new and existing Internet Essentials customers, the speed of the program’s Internet service has increased from 25 Mbps downstream and 3 Mbps upstream to 50 Mbps downstream and 5 Mbps upstream.
  • Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.
Frequently asked questions
Things to Know
Things to Know

You must live in an area where Comcast Internet Service is available. To check if your address is eligible for service click here.

 

 

You may qualify if you: 

 

  • Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, Federal Pell Grant and others.
  • Live in an area where Comcast Internet service is available
  • Have not had Comcast Internet in the last 90 days
  • Households who owe money to Comcast may still qualify if approved by 06/30/22

 

Signing up is easy and fast from your mobile device, apply now.

 

 

For all new and existing Internet Essentials customers, the speed of the program’s Internet service is now 50 Mbps downstream and 5 Mbps upstream! There is no need to do anything, both new and existing customers are automatically included in the increase.

 

 

If you are eligible for Internet Essentials, apply and are approved by June 30, 2022, you will automatically receive the two-month free promotion. After the promotion, regular rates apply. Internet Essentials current rate is $9.95 per month plus tax unless you disconnect your service.

 

 

Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 06/30/22. After 06/30/22, standard eligibility rules apply. This means any low-income household that is not a current Xfinity customer or that has not subscribed to Xfinity Internet services within the last 90 days, but owes the company for a back due bill that is less than a year old (for Xfinity TV, Xfinity Internet, Xfinity Home, or Internet Essentials), will now be eligible to apply for Internet Essentials.

 

Signing up is easy and fastest from your mobile device, go to: https://apply.internetessentials.com/

 

 

If you selected a self-installation kit, please allow 5-7 days to receive your kit.

 

 

Yes, you can disconnect Internet Essentials service at any time. If you are a new customer and are approved by June 30, 2022, you will receive two months free. After which, you can either cancel the service (which you can do at any time) or keep it as a regular paying Internet Essentials customer for $9.95 per month plus tax. Because there is no contract, a customer can disconnect their Internet Essentials service at any time without penalty.

 

We appreciate you being an Internet Essentials customer. Though we can’t offer you two months of free service, if you're an Internet Essentials customer, you qualify for the Emergency Broadband Benefit and simply need to enroll in the program. If you are an Internet Essentials customer, fill out the enrollment form here. Once enrolled, you will receive a credit to cover the full cost of your Internet Essentials service ($9.95/month (plus applicable taxes and fees)) for as long as the Federal Government funds the EBB program. Click here to learn more about how to apply for the Emergency Broadband Benefit.

 

 

Comcast is doing everything we can to help people stay connected during this extraordinary time. It’s vital for all families to stay connected to the Internet – for education, work, and health reasons. That’s why we’re happy to offer you a number of great valued packages to make sure you have the resources you need to be safe and connected. Please visit https://www.xfinity.com/learn/offers.

 

 

For a full list of most commonly asked questions please visit Get Help.

 

Offer ends June 30, 2022. Restrictions apply. Limited to Internet Essentials service from Comcast for new residential customers meeting certain eligibility criteria. Offer limited to two months of complimentary Internet Essentials service (taxes excluded). After promotion, regular rates apply. Internet Essentials current rate is $9.95/mo. (subject to change).Taxes extra. Pricing subject to change. Advertised price applies to a single outlet. Actual speeds may vary and are not guaranteed. For factors affecting speed visit www.xfinity.com/networkmanagement.

 

If a customer is determined to be no longer eligible for the Internet Essentials program, regular rates will apply to the selected Internet service. Subject to Internet Essentials program terms and conditions. May not be combined with other offers. Call 1-855-846-8376 for restrictions and complete details. © 2021 Comcast. All rights reserved. 

 

 

Step 2: Qualify
Step 1: Qualify

You may qualify for Internet Essentials if:

A

You are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, Federal Pell Grant and others.

B

You live in an area where Comcast Internet service is available.

C

You are not an existing Xfinity Internet customer and have not subscribed to Comcast Internet within the last 90 days.

D

You have no outstanding debt to Comcast that is less than one year old. Households with outstanding debt more than one year old may still be eligible.*

 

*Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.

Step 1: Apply
Step 2: Apply

Signing up is easy and fast from your mobile device. You may be instantly approved!

Step 3: Get Approved
Step 3: Get Approved
We'll review your completed application and let you know through SMS, email or snail mail if you are approved. If we need documents the fastest way to submit is to take a picture with your phone and upload right in the application!
Step 4: Get Online
Step 4: Get Online

If approved, you could have a home Internet connection in 5-7 business days. Use the step-by-step guide included with your Internet equipment (which includes a modem and WiFi router) to set up your service.

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