Staying Connected During Coronavirus

As our country continues to manage the COVID-19 emergency, Comcast is taking immediate steps to make it easier to connect low-income families to home Internet.

 

  • Due to the launch of the Affordable Connectivity Program on December 30, 2021, Comcast is sunsetting the two-free months promotion as of that date. After that date, new Internet Essentials customers can obtain free Internet service only by enrolling in the Affordable Connectivity Program.
  • For all new and existing Internet Essentials customers, the speed of the program’s Internet service has increased from 25 Mbps downstream and 3 Mbps upstream to 50 Mbps downstream and 10 Mbps upstream.
  • Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.
Frequently asked questions
Things to Know
Things to Know

You must live in an area where Comcast Internet Service is available. To check if your address is eligible for service click here.

 

 

You may qualify if you: 

 

  • Qualify for programs like the National School Lunch Program, housing assistance, Medicaid, SNAP, SSI, Federal Pell Grant and others.
  • Live in an area where Comcast Internet service is available
  • Have not had Comcast Internet in the last 90 days
  • Households who owe money to Comcast may still qualify if approved by 06/30/22

 

Signing up is easy and fast from your mobile device, apply now.

 

 

For all new and existing Internet Essentials customers, the speed of the program’s Internet service is now 50 Mbps downstream and 10 Mbps upstream! There is no need to do anything, both new and existing customers are automatically included in the increase.

 

 

Due to the launch of the Affordable Connectivity Program on December 30, 2021, Comcast is sunsetting the two-free months promotion as of that date. After that date, new Internet Essentials customers can obtain free Internet service only by enrolling in the Affordable Connectivity Program.

 

 

Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 06/30/22. After 06/30/22, standard eligibility rules apply. This means any low-income household that is not a current Xfinity customer or that has not subscribed to Xfinity Internet services within the last 90 days, but owes the company for a back due bill that is less than a year old (for Xfinity TV, Xfinity Internet, Xfinity Home, or Internet Essentials), will now be eligible to apply for Internet Essentials.

 

Signing up is easy and fastest from your mobile device, go to: https://apply.internetessentials.com/

 

 

If you selected a self-installation kit, please allow 5-7 days to receive your kit.

 

 

Yes, you can disconnect Internet Essentials at any time. Because there is no contract, a customer can disconnect their Internet Essentials service without penalty. If you would like to disconnect please click here

 

We appreciate you being an Internet Essentials customer. Though we can’t offer you two months of free service, if you're an Internet Essentials customer, you qualify for the Affordable Connectivity Program and simply need to enroll in the program. If you are an Internet Essentials customer, fill out the enrollment form here. Once enrolled, you will receive a credit to cover the full cost of your Internet Essentials service ($9.95/month (plus applicable taxes and fees)) for as long as the Federal Government funds the ACP. Click here to learn more about how to apply for the Affordable Connectivity Program.

 

 

Comcast is doing everything we can to help people stay connected during this extraordinary time. It’s vital for all families to stay connected to the Internet – for education, work, and health reasons. That’s why we’re happy to offer you a number of great valued packages to make sure you have the resources you need to be safe and connected. Please visit https://www.xfinity.com/learn/offers.

 

 

For a full list of most commonly asked questions please visit Get Help.

 

Step 2: Qualify
Step 1: Qualify

You may qualify for Internet Essentials if:

A

You are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, Federal Pell Grant and others.

B

You live in an area where Comcast Internet service is available.

C

You are not an existing Xfinity Internet customer and have not subscribed to Comcast Internet within the last 90 days.

D

You have no outstanding debt to Comcast that is less than one year old. Households with outstanding debt more than one year old may still be eligible.*

 

*Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 06/30/22. After 06/30/22, standard eligibility rules apply.

Step 1: Apply
Step 2: Apply

Signing up is easy and fast from your mobile device. You may be instantly approved!

Step 3: Get Approved
Step 3: Get Approved
We'll review your completed application and let you know through SMS, email or snail mail if you are approved. If we need documents the fastest way to submit is to take a picture with your phone and upload right in the application!
Step 4: Get Online
Step 4: Get Online

If approved, you could have a home Internet connection in 5-7 business days. Use the step-by-step guide included with your Internet equipment (which includes a modem and WiFi router) to set up your service.

Ask Xfinity